Returns Policy - Spectrakart

Return/ Refund Policy

We accept returns and refunds if the product we delivered is damaged, if you received the wrong product, if the product is dead on arrival, or if it is defective. If there are any disputes after you receive your order, you have 3 days to contact us to make a claim for a return or refund. You will need to email us
If the seal on the product is broken and the goods are not defective, return/refund will not be offered.
If any component or accessory is missing from the product box, your purchase will be refunded or cancelled.
Keep the packaging materials with the buyer until the return window opens so that they can properly pack the product and avoid damage during transit.
Do not apply tapes or glues directly on the product or on the product box; this may result in your return request being denied.
All of the accessories included with the purchase should be returned in the same manner and at the same time as the product.
If you paid with a bank transfer or through a delivery service, the payment will be refunded to the same account used to make the purchase. BANK TRANSFER and COD orders are only refunded into buyer’s bank account. Refunds take 7-10 business days to appear in your account after we’ve received your request.
If a customer pays via Bajaj EMI, the amount will be reduced by 5% if their order value/total amount is less than Rs. 2,500 or if the buyer cancels their purchase before it’s fulfilled.

How to Pay

1 . By Payment Gateway = Debit Card / Credit Card & Net banking at Checkout

2 . Bank Transfer (Bank to Bank Transfer Directly) = details given below

Goods will be dispatched after our bank is credited with the payment.

AFTER PAYMENT MADE PLEASE MAIL THE CONFORMATION NO & SCREEN SHOT TO
spectrakart.com

Along With your order id & phone no

NOTE:
If you are planning to place an order in next few days, Then Add our bank into your Online Account for e-TFR.
You can initiate an e-TFR later when you actually place an order.

RETAIN CHALLAN or SCREENSHOT of the e-Transfer.
Inform about deposit within 12 hours to avoid delays in dispatch.

Bank Details:

Account Name :

Account No :

Account Type :

Bank :

Branch :

IFSC :

MICR Code :

UPI Details:

UPI ID

CANCELLATION & REFUND POLICY

Our Policy for the cancellation and refund will be as follows:

CANCELLATION POLICY

COD Order Placed & Not Confirmed :

You Order shall be automatically Cancelled within 3 days. You will have to contact our customer care.

Order cancellation & Refund:

We offer you 100% Refund if you cancel the order before it is dispatched. However we cannot do the same once your goods have been sent from our location.

REFUND POLICY

We will try our best to not to create such situations for our clients.

www.Spectrakart.com reserves all rights to cancel any order for any reason. Orders may be cancelled for the following reasons:

Unavailability of the product

Errors in the details provided(us or customer)
Problems identified by Credit and Fraud Avoidance department

In the unfortunate case of an order being cancelled by us, we will keep you posted on the same and 100% of your payment will be credited back to your bank account.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.